General Information
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ITS-Grady Campus
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Support Services

University Support

All University students, faculty and staff, regardless of location, receive Helpdesk support from the Academic and Administrative IT (AAIT). AAIT's Helpdesk will attempt to resolve your technical problem, and failing to do so, will see the call routed to your local support provider. The Helpdesk is accessible through both phone and email, by calling 7-7777 from a campus phone or (404) 727-7777 from outside the university or submitting a detailed problem description via email to help@emory.edu. When a problem is reported, a ticket is issued which can be used to track the request, as it may be referred to several offices or individuals before a resolution can be reached.

Emory Healthcare Support

Faculty and staff located in Emory-owned clinical facilities such as Emory University Hospital receive additional computing support from Emory Healthcare Information Services (Healthcare IS). Problems specific to Heathcare hardware or software can be reported via the 8-HELP (8-4357) phone support line.

School of Medicine Support

In addition to facilitating access to University-based support services, the ITS office provides the following additional levels of support services to the School of Medicine:

Lunch & Learn
- Browsing With IE Powerpoint Presentation
- Client Features - MS Outlook, Netscape 7 Powerpoint Presentation

Administrative Support

The School of Medicine ITS office is the support organization for the Dean's Office and Administrative Offices of the School of Medicine. Faculty, Administration, and Staff located in the Woodruff Health Sciences Administration Building (WHSCAB) are supported directly by ITS, which maintains staff dedicated to this location during business hours (8am-5pm M-F, excluding University holidays). All support services are regulated by the ITS Document of Understanding and Policy on Appropriate Use of IT Resources.

Departmental Support

Technical support by department is available by contract with ITS. Departments interested in support services should contact the office at (404) 712-9628. All support services are regulated by the ITS Document of Understanding and Policy on Appropriate Use of IT Resources, as well as supplementary Service Level Agreements.

Request for Multimedia/Audiovisual Equipment and Staff Support

Student Computing

Students are currently supported by the staff of the Office of Medical Education. A 45 station computer lab with internet access, network printing, and EmoryCard access is provided by the School of Medicine to its students. In addition, kiosk stations are available throughout the Health Sciences Administration building for public access.